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Evolution of University IT Services

Dr Mark Ferrar, Chief Information Officer, highlights some of the changes taking place in NUIT and the benefits they will bring to the delivery of University IT Services.

‚Äč"Evolution" is a key strategic programme to re-shape our University IT Services and form a world-class IT department.

In 2021, we launched a new structure within NUIT. Through the collaborative efforts of colleagues, this new structure ensures we are best placed to support the delivery of the University's strategic objectives.

New NUIT is dynamic, agile, and flexible, allowing us to adapt to emerging and changing needs. It comprises 5 main divisions:

  • Technology Operations (running all the 'stuff' and 'keeping the lights on')
  • Service Delivery (partnering with colleagues and students throughout the University)
  • Cyber Security (keeping all of us and our data safe)
  • Office of the Chief Information Officer (running the 'business' of our IT business)
  • Office of the Chief Technical Officer (planning the future and managing our portfolio)

Further information about each of these is available on the Evolution website.

The restructure has involved all areas of NUIT and created a new management team, new jobs, made changes to existing roles and to our ways of working. Our people continue to be at the heart of this change, with a particular focus on development and opportunities to learn new skills. By investing in their knowledge and harnessing their experience, we can ensure we have the skills needed to serve the complex IT demands of our world-class University.

We are in the final stages of the reorganisation project, with most NUIT colleagues already transitioned to their roles in the new structure. The final moves are being carefully planned, with temporary backfill where required, to ensure continuity and stability of our IT services. With more great teamwork, we expect the transition process to complete by June 2022. We ask for your support as we move through this period of change. As always, you can contact the IT Service Desk, in the first instance, for IT support and guidance.

Once 'transition' is complete, our transformation work can begin in earnest, supporting the University in the pursuit of its strategy and the realisation of its ambition. And we are currently recruiting a broad range of roles to complete the new structure and to support the ongoing evolution of our digital services.

The changes within NUIT enable us to develop new ways of working at a local level with students and colleagues. Our team of Business Partners are working with senior stakeholders to help align the University's business and IT strategies, inform the NUIT delivery model and ensure NUIT operates as an effective business partner with all key stakeholders. In addition, our revised governance arrangements allow us to take a more structured and coherent approach when managing and prioritising demand.

Through a shift in structure, culture and operating model, we'll enhance collaboration, promote best practices, add value, gain pace and have a better understanding, to meet our service user's needs.

You can find out more about our journey so far and our future plans on the Evolution website.

published on: 23 March 2022