Network unavailable in Herschel Building and Herschel Annex

Update 10.30am Wednesday 31/07/24

We are pleased to report that network access has been fully restored to the Herschel building following the fire on Monday 15 July.

Thank you for your patience while we worked to resolve the network access issues.

If you are still experiencing network issues please contact the IT Service Desk.

 

Update 11.30am Monday 22/07/24

Following the fire in Herschel Building on Monday 15 July, floors 1 and 2 remain closed, and are still without network access. All remaining floors are now open with full network access.

The Curtis Auditorium remains closed due to water damage. Please see below for information on floors 1 and 2: 

First Floor: Power is estimated to be restored on 30 July. A specialist fire damage clean up team will start work week commencing 29 July,  working through to Friday 2 August. Once we have confirmation that power is restored, we can enter the building to restore network access.

Second Floor: Power has been restored on this floor. Fire damage cleaning will take place in 2.35a and 2.35b with ceiling tiles to be replaced in 2.35b. We will work to restore network access to this floor today.

Chubb will be replacing fire-damaged door access control panels this week. This is expected to take 5 days for completion. Following this work, all current door access issues will be resolved. 

Thanks for your patience whilst we fix these issues, further updates will be posted here as we have them. 

 

Update 16:00 16/07/24

Following yesterday’s fire in the Herschel Building, the network has been partially restored in this building.

We are continuing to work on restoring the full network as soon as possible, however, we are still awaiting full power restoration to the building.

We will provide an update on the network availability here as soon as we have it.  

 

Update 16:00 15/07/2024

Following the fire in the Herschel Building earlier today, the network in this building continues to be unavailable and access remains restricted.

The Network Team have now been given access to the site and are currently assessing the network infrastructure equipment for damage and will determine next steps required to restore the network.

We will provide a further update tomorrow (Tuesday 16 July) at 4pm.

 

Update 12 noon

We can confirm that a fire has occurred within one of the electrical risers in Herschel Building this morning, resulting in some damage affecting power supplies to the building. As a result, the network continues to be unavailable.

The Fire Service have now left the site and our Estates team is in the process of establishing the specific areas that are affected.

Access to the building will be restricted as an interim measure, should colleagues require access to obtain belongings or check essential equipment this will be facilitated by colleagues within Estates and Facilities.

An update will be issued here at 4pm. 

 

Original Post :-

Due to a reported fire, the network is unavailable in the Herschel Building and Herschel Annexe.

The power has been cut to the building, the Fire Service are on site and are determining the extent of any damage. There is currently no access to the Herschel Building and Herschel Annex until further notice.

An update will be issued here at 12.00 pm.