Guest Wi-Fi unavailable (Incident Ref 1170698)

Date (time): 12 December 2025 (16:00)

Title: [IT Incident] Guest Wi-Fi unavailable (Incident Ref 1170698)

NUIT update/response: Our third party provider has identified the root cause of the issue and is in the process of implementing a solution. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 10:00 on Monday 15 December. 

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Date (time): 12 December 2025 (14:00)

NUIT update/response: We are still working with our third party provider to identify the root cause of the issue. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 16:00 on Friday 12 December

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Date (time): 12 December 2025 (12:00)

NUIT update/response: We are still working with our third party provider to identify the root cause of the issue. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 14:00 on Friday 12 December

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Date (time): 12 December 2025 (10:00)

NUIT update/response: We are still working with our third party provider to identify the root cause of the issue. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 12:00 on Friday 12 December.

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Date (time): 11 December 2025 (15:30)

Systems affected/impact: We’re currently investigating an issue with Guest Wi-Fi with some users reporting they are unable to login to the service. 

NUIT update/response: We are working with our third party provider to identify the root cause of the issue. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 10:00 on Friday 12 December.