[IT Incident] Issue with outbound calls from the Campus for Ageing and Vitality, Edwardson Building (Newcastle General Hospital) (Incident Ref 1170857)

Date (time): 12 December 2025 (16:30)

NUIT update/response: We are still working with our third party provider to identify the root cause of the issue. During their investigations, they have found that any outbound landline call is failing however all internal and inbound calls are working as normal indicating the issue could be an external carrier problem.

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 10:00 on Monday 15 December.

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Date (time): 12 December 2025 (14:30)

NUIT update/response: We are working with our third party provider to identify the root cause of the issue. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 16:30. 

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Date (time): 12 December 2025 (12:30)

Systems affected/impact: We’re currently investigating an issue affecting outbound calls from the Campus for Ageing and Vitality in the Edwardson Building.

NUIT update/response: We are working with our third party provider to identify the root cause of the issue. 

User action/s required: Please check back here for regular updates on this service disruption.

Next update: A scheduled update will be issued at 14:30