[RESOLVED] IT incident: Intermittent network outages (Incident Ref 1178492)

Date (time): 25 February 2026 (16:00) 

NUIT update: We are pleased to report that all services have been restored and are functioning as normal. Service has been stable since 10:00 this morning (Wednesday 25 February) with no further outages reported. 

Thank you for your understanding and patience whilst this matter was investigated and resolved.  

User action/s required: If you find there are services that are still not working as expected, please use the ‘Something broken?’ tile in the self-service portal to notify the IT Service Desk. This information will be passed onto our technical teams. 

Next update/steps: No further updates are planned now that this IT Incident is resolved.  

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Date (time): 25 February 2026 (12:15) 

Systems affected/impact: We have been made aware of intermittent network outages affecting staff and students trying to access Newcastle University IT services on and off campus. 

NUIT update/response: We are pleased to report that no further incidents have been logged regarding this issue. However, we are still investigating with our third-party provider to determine the root cause of the issue. The incident will remain open until we have confirmation of a fix for this issue from our provider.  

If you encounter further issues, please log them with the IT Service Desk. 

User action/s required: Please check this webpage for regular updates on this service disruption.   

Next update: A scheduled update will be issued here at 16:00. 

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Date (time): 25 February 2026 (10:00) 

Systems affected/impact: We have been made aware of intermittent network outages affecting staff and students trying to access Newcastle University services on and off campus.  

NUIT update/response: We have identified that this issue is external to the University and we have raised a ticket with our third-party provider to make them aware of this issue. 

Next update: : A scheduled update will be issued here at 12:15.