(RESOLVED) Major IT incident: Global outage at Microsoft (Incident Ref 1208130)

Date (time): 13 November 2026 (14:15)

Systems affected/impact: We are pleased to report that Microsoft has confirmed that functionality has been restored across most Microsoft 365 applications.

NUIT update/response: Thank you for your patience and understanding while this issue was investigated and resolved. 

User action/s required: We ask for continued patience while Microsoft continue to restore the remaining functionality within Microsoft 365 apps.

If you find some of the restored services are still not performing as expected, please use the ‘Something broken?’ tile in the self-service portal to notify the IT Service Desk. This information will be passed on to our technical teams.

Next update: No further updates are planned now that this Major IT Incident is resolved. 

------------------------------------------------------------------------------------------------

Date (time): 13 November 2026 (11:30)

Systems affected/impact: We are aware of the global issue affecting Microsoft which is preventing a great deal of users from accessing or experiencing degraded service within Microsoft 365 apps.

We can confirm that Canvas is not affected by this outage and teaching is operating as normal.

NUIT update/response: We have no further information to provide at this time with Microsoft still working to resolve the issue.

User action/s required: Messaging and call functionality is still available on Microsoft Teams so if you need to contact a colleague or student, we recommend you use Microsoft Teams.

Please check this webpage for regular updates on this service disruption. You can also follow the incident on BBC News.

Next update: An update will be issued here when there has been a significant update. 

------------------------------------------------------------------------------------------------

Date (time): 13 November 2026 (9:00)

Systems affected/impact: We are aware of the global issue affecting Microsoft which is preventing a great deal of users from accessing and/or experiencing degraded service within Microsoft 365 apps. 

We can confirm that Canvas is not affected by this outage and teaching is operating as normal.

NUIT update/response: We are monitoring the situation as it unfolds and we will keep you updated on the progress of Microsoft’s response to the situation.

User action/s required:   Messaging and call functionality is still available on Microsoft Teams so if you need to contact a colleague or student, we recommend you use Microsoft Teams.

Please check this webpage for regular updates on this service disruption. You can also follow the incident on BBC News.

Next update: An update will be issued here when there has been a significant update.