Improvements to University MFA (Multi-Factor Authentication) Sign-in

To help keep University IT accounts secure, some users will soon be seeing changes to the way they sign in to access University IT Services.

These changes are part of Microsoft's ongoing investment in protecting accounts against increasingly sophisticated cyber threats, while making sign-in quicker, simpler and more secure.

What's changing?

Why is this change necessary?

Cyber threats continue to evolve, are becoming more sophisticated, and criminals are increasingly targeting passwords and text message verification methods. Microsoft is moving customers towards stronger methods of verifying their identity, helping to better protect personal information and University data.

What does this mean for me?

• Faster sign-in to University accounts and services
• Better protection against account compromise
• Fewer prompts to verify user identity over time
• A simpler, more consistent sign-in experience across devices

Do I need to do anything?

If your primary authentication method is set up for text or call we recommend following the below guidance:  

Set up MFA with the Authenticator app | IT Service (NUIT) | Newcastle University

What support is available?

NUIT can provide:

• Easy-to-follow guidance
• Frequently Asked Questions (FAQs)
• Step-by-step instructions
• Support from the IT Service Desk if you need assistance.

Frequently Asked Questions

Will my password change?

No. Your University password will remain the same.

Is Microsoft Authenticator safe?

Yes. Microsoft Authenticator is a secure and widely recommended method for verifying your identity.

Will SMS codes stop working immediately?

No. We'll communicate any mandatory changes well in advance and support you throughout the transition.

Will I receive help if I need it?

Yes. Guidance and support will be available before any changes take effect. 

Colleagues and students who require additional support can contact the IT Service Desk.