TeamViewer and LogMeIn

TeamViewer to replace LogMeIn from 1 April 2024

From 1 April 2024, TeamViewer will officially replace LogMeIn as the University’s technical support and remote assistance software. This is most commonly used when remote assistance or desktop screen sharing is required.

Therefore, users should not click on any LogMeIn link they receive from 1 April 2024.

As part of the move to TeamViewer from LogMeIn, and to secure connections via Single Sign-On and Multi-factor Authentication it was necessary for NUIT to register both newcastle.ac.uk and ncl.ac.uk domains within the new TeamViewer tenancy.

The impact of this has meant that some previously configured TeamViewer accounts that used either of these domain's suffixes may no longer work.

If you have been using a personally owned or previously configured TeamViewer account that you are no longer able to access please contact the IT Service Desk with the account email address that is not working.

TeamViewer will eventually be deployed on all University-managed devices and should only be opened when instructed to do so by known and trusted University colleagues to gain remote access to the specified device. 

If remote support is required to a personal (non-University-managed) device, users can call the IT Service Desk, who will talk them through how to setup a remote TeamViewer connection.