IT Self-Service
You can log and track requests for IT help and support online at http://nuservice.ncl.ac.uk
Self Service video guides
Self-service User Guides
Self Service - creating a new request PDF 2,171Kb
Self Service guide to creating a new request.
IT Self Service - Creating a new incident PDF 1,453Kb
IT Self Service user guide for creating a new incident.
Self Service Portal Overview PDF 975Kb
Self Service overview of the portal.
Analyst User Guides
Analyst - creating a new Incident PDF 360Kb
Analyst Guide to creating a new Incident
Analyst - Handling Incidents PDF 1,087Kb
Analyst guide to Handling Incidents
Analyst - Creating a new Service Request PDF 314Kb
Analyst guide to Creating a new Service Request
Analyst - Handling Service Requests PDF 667Kb
Analyst guide to Handling Service Requests
Analyst - Creating a normal Change PDF 484Kb
Analyst guide to Creating a normal Change
Analyst - Creating an Emergency Change PDF 378Kb
Analyst Guide - for creating an Emergency Change
Analyst - Problem Records PDF 551Kb
Analyst guide to Problem Records
Additional support is available via the IT Service Desk on 0191 208 5999.