IT Self-Service

You can log and track requests for IT help and support online at http://nuservice.ncl.ac.uk

Self Service video guides

Self-service User Guides 

PDF
Self Service - creating a new request PDF 2,171Kb

Self Service guide to creating a new request.

PDF
IT Self Service - Creating a new incident PDF 1,453Kb

IT Self Service user guide for creating a new incident.

PDF
Self Service Portal Overview PDF 975Kb

Self Service overview of the portal.

Analyst User Guides 

PDF
Analyst - creating a new Incident PDF 360Kb

Analyst Guide to creating a new Incident

PDF
Analyst - Handling Incidents PDF 1,087Kb

Analyst guide to Handling Incidents

PDF
Analyst - Creating a new Service Request PDF 314Kb

Analyst guide to Creating a new Service Request

PDF
Analyst - Handling Service Requests PDF 667Kb

Analyst guide to Handling Service Requests

PDF
Analyst - Creating a normal Change PDF 484Kb

Analyst guide to Creating a normal Change

PDF
Analyst - Problem Records PDF 551Kb

Analyst guide to Problem Records

Additional support is available via the IT Service Desk on 0191 208 5999.