Video Streaming

Service Description

To provide a method for staff to upload and store video and audio content so that they can be streamed within the Virtual Learning Environment and from web sites. 

Features

• Upload any common video format for conversion to MP4 (to be playable on any device)
• Embed the video on websites or the VLE using the embed code provided on upload (similar to YouTube functionality)
• Ability to store and stream pre-recorded media from personal folders

Users

Any member of staff can upload videos to NUVsion. 

Registration is required to request a personal folder.

Service Hours

Access to NUVision is available 24 hours a day, seven days a week.

The “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.

Level of Service

Target availability of the Video Delivery service: 99.9% of service hours, excluding advertised planned maintenance downtime, this equates to a target of no more than ¾ hours of unplanned outages per month.

The central infrastructure is fully resilient, meaning that any hardware or network failures will not result in a loss of data.

Backups are taken every night but these are only for system disasters, it is not possible to retrieve individual videos if they are deleted by the user.

All uploaded videos will be processed and made available to the requestor within 24 hours. 

Support and Documentation

Documentation is available at http://www.ncl.ac.uk/itservice/streaming/. A staff guide for NUVision can be downloaded from http://www.ncl.ac.uk/itservice/streaming/nuvisionmedialibrary/

Additional support is available via the IT Service Desk on 0191 208 5999 or https://nuservice.ncl.ac.uk 

All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes. 

Request Process

Requests for all aspects of the service, eg access to NUVision Media Library categories, should be made via the IT Service Desk on 0191 208 5999 or https://nuservice.ncl.ac.uk 

All requests relating to this service will be handled according to the Request Fulfilment process.

User Responsibility

Staff should keep copies of all uploaded material on University filestore as it cannot be retrieved through the Video Streaming service if it has been deleted.

Staff should not upload any material for which they do not have the copyright or do not have permission to distribute. We will remove any videos on request pending investigation. http://www.ncl.ac.uk/itservice/streaming/registering/takedown/

Costs

N/A

6144670556.