← Back to PaperCut Secure Print

I can’t see the printer

The SecurePrint-Staff queue should already be available on your university device. If you can't see it, try the following:

• Log out and back in
• Restart your device

If the printer is still missing, contact the IT Service Desk or log a self-service request at nuservice.ncl.ac.uk

My print job isn’t showing

• Try logging out and back in at the printer
• Check you selected the correct queue

Do I need print credit?

• Staff do not need print credit for standard printing
• Student arrangements may differ per school or faculty

How do I set SecurePrint-Staff as my default print queue?

• Choose your default printer in Windows 10
• Choose your default printer in Windows 11
• Choose your default printer on Mac

How do I use all the printer functions?

See the Konica interactive video guides.

I’m using a Mac and having issues

Try the following Mac guidance:

• Print documents from your Mac
• Add a printer to your printer list so you can use it on Mac
• Choose your default printer on Mac

I need to print in colour

• Open your document
• Select Print
• Select the SecurePrint-Staff print queue
• Select Preferences.
• Open the Quality tab.
• Set Select Colour to Auto Colour.
• Select OK, then select Print.

There is a problem with the printer

If a device requires consumables or maintenance please quote the device name (found on the printer) to the IT Service Desk or log a self-service request at nuservice.ncl.ac.uk

I'm having trouble logging in to the printer

• Tap your ID card at the front of the printer or
• Try manually entering your University login details (use the shift key to enable uppercase letters or special characters)
• Contact the IT Service Desk or log a self-service request at nuservice.ncl.ac.uk