Service Definition
Service Description
The File Drop-Off service provides members of the University with the ability to share large data files securely with others where the size of the data file is too large to be practicably sent by other means (such as an email attachment).
Features
- Members of the University may share files with external users and vice versa
- File transfer is secure (encrypted via https)
- Storage is temporary; files will be deleted after 14 days
Users
The File Drop-Off service is available to all members of the University. Files may be shared with external users, however external users may not share files with other external users.
Service Hours
24 x 7 x 365
The network maintenance period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
Level of Service
System housekeeping is performed nightly; unclaimed file drop offs are deleted automatically after 14 days.
File drop-offs are backed up daily.
Support and Documentation
Documentation is available at: https://services.ncl.ac.uk/itservice/collaboration-services/file-drop-off/
Additional support is available via the IT Service Desk on 0191 208 5999 or https://nuservice.ncl.ac.uk
All incidents relating to both aspects of this service will be handled according to the Incident Management and Major Incident Management processes.
Request Process
Access to the service is via the web interface at https://dropoff.ncl.ac.uk
No explicit registration is required.
User Responsibility
It is the user’s responsibility to ensure that they follow the IT rules of use: http://www.ncl.ac.uk/itservice/rules/
Costs
N/A