Service Definition

Service Description

The Mailing Lists service provides email-based distribution lists to enable groups within the University to exchange information more easily than via conventional ‘one to one’ email exchange.

Features

• Ability to have public, private, and moderated lists
• Hierarchies of lists; lists can have related sub-lists
• Concept of a ‘list owner’ (responsible for maintenance of the list’s membership) and a ‘list moderator’ (responsible for approving posts)
• Lists may have archives; archives may be private or public

Users

The Mailing Lists service is available to all members of the University. Mailing lists may include members external to the University, with the caveat that at least one of a list’s owners must be a member of the University.

Service Hours

24 x 7 x 365   

The network maintenance period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.

Level of Service

Subscriber lists, list configuration settings, and list archives are backed up daily.

New lists will be fully operational within three working days from when they were requested.

Support and Documentation

Documentation is available at:

https://services.ncl.ac.uk/itservice/collaboration-services/mailing-lists/usermanual/ - information for users

https://services.ncl.ac.uk/itservice/collaboration-services/mailing-lists/listownermanual/ - information for list owners

https://services.ncl.ac.uk/itservice/collaboration-services/mailing-lists/policyonnewlists/ - policy for new lists.

Additional support is available via the IT Service Desk on 0191 208 5999 or https://nuservice.ncl.ac.uk

All incidents relating to both aspects of this service will be handled according to the Incident Management and Major Incident Management processes.

Request Process

Requests for new lists are made online via the web form at https://lists.ncl.ac.uk/wws/create_list_request

Requests to rename or remove lists are made via Service Desk on 0191 208 5999 or https://nuservice.ncl.ac.uk

Changes to list configuration and membership are made through the list owner web interface at https://lists.ncl.ac.uk

User Responsibility

It is the user’s responsibility to ensure that they follow the IT rules of use: http://www.ncl.ac.uk/itservice/rules

List owners are expected to perform ‘housekeeping’ on their lists (for example, adding and removing subscribers where necessary). Systems staff will periodically review lists that have fallen into disuse may no longer be required.

Please be aware that some research projects may have specific confidentiality or data protection requirements. You will need to select the appropriate list type for your specific needs and the privacy settings for your list will need to be configured appropriately before you start to use it.

Costs

N/A