The following steps will be taken if we receive complaints about media published on our streaming platforms:

1. On receipt of a complaint, IT Service staff will respond to the complainant by email or letter.
2. We will make an initial assessment of the complaint.
3. If we identify grounds for the complaint we will temporarily remove the media from the server.
4. We will contact the user who published the media, inform them of the complaint and will ask them to seek resolution.
5. The media will remain unavailable until agreement is reached. At this point we will do one of the following:
   • Reinstate the media on the streaming server
   • Permanently delete the item
   • Replace the item with a modified version

Resources

Guidance on copyright is provided by the University Library and queries can be submitted to teachingcopyrightadvice@ncl.ac.uk

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