Assistive Technology

Software Licence: Remote Support Software (TeamViewer)

Software to allow IT Support Staff to access machines to provide remote support.

University Owned Machines

Where a member of the IT Support Staff requires remote access to a University-owned machine in order to provide support, this will be achieved by use of TeamViewer.

TeamViewer will be automatically deployed to all University-managed devices.  

 

Staff and Students' Personal Machines

If remote support is required when using a non-University managed device, this can also be achieved using TeamViewer.  In these circumstances, the member of the IT team who wishes to gain remote access to the device will talk you through installation of the software required to activate TeamViewer.

Important Information

TeamViewer should only be opened when instructed to do so by a member of the University's IT team.

The University has previously used 'LogMeIn'. This will no longer be in use from 1 April 2024; you should NOT click on any LogMeIn link you are sent after this date.

As part of the move to TeamViewer from LogMeIn, and to secure connections via Single Sign-On and Multi-factor Authentication it was necessary for NUIT to register both newcastle.ac.uk and ncl.ac.uk domains within the new TeamViewer tenancy.

The impact of this has meant that some previously configured TeamViewer accounts that used either of these domain's suffixes may no longer work.

If you have been using a personally owned or previously configured TeamViewer account that you are no longer able to access please contact the IT Service Desk with the account email address that is not working.