Add a Forwarding Rule to a Shared Mailbox | IT Service (NUIT) | Newcastle University

Add a Forwarding Rule to a Shared Mailbox

Go to https://office365.ncl.ac.uk
Log in with your university email account (eg jane.bloggs@newcastle.ac.uk), not the Shared Mailbox
In the top right, select your profile picture (or your initials if you don’t have a picture)

Select Open another mailbox

Enter the email address of the shared mailbox (check the autocomplete)

Select Open
With the shared mailbox tab open, select the settings cog in the top right

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Select View all Outlook settings

Select Rules
Select + Add new rule
Create a name for your rule
Add condition Apply to all messages (you may need to scroll down the list)
Add an action Forward to
Add the email address for forwarded emails
Untick Stop processing more rules

Select Save

Please note:

Forwarding Rules set by other methods will prevent a shared mailbox from sending automatic replies correctly