Classic Outlook

There are a few ways to add a shared mailbox you’ve been given access to in Classic Outlook, please use the following method.

1. Open Outlook and go to the File menu

This will display Account Information

2. Click the Account Settings menu and then select the Account settings drop down option

3. This will bring up a new box called Account Settings. It will have a tab called Email open by default. To add a shared mailbox in this tab, click Change.

4. Another new window this time titled Exchange Account Settings will have opened

Select More Settings in this menu.

5. In the new Microsoft Exchange tab, click Advanced.

Click Add and type in the email address you want to add.

Then OK the Microsoft Exchange window and back on the Exchange Account Settings menu click Next. 

6. You will then be prompted to restart Outlook. Once that is done you will be able to see the shared mailbox in the left-hand pane.

New Outlook

In New Outlook please use the following method to add a shared mailbox.

1. Click the three dots next to your name in the left hand pane

2. Click Add shared folder or mailbox in the menu

3‌. In the search box enter the shared email address, click Continue. Restart Outlook and then shared mailbox will then appear in the left hand pane.

Note: The functionality of New Outlook is different and is still in development. If anything doesn't work as expected or as it used to (and is essential), we recommended you toggle back to Classic Outlook.

Watch the video: Add a shared Mailbox to Outlook