Return to work - Telephony Related Enquiries and Questions.  Please note we will be adding furthe information to this page, please check back for updates.

DECT/Cordless Phones

• My DECT handset has no display when I try to use it?

• Ensure handset is firmly in charge cradle
• Check the cradle is connected to a power outlet and switched on - charge handset for 4 hours before use
• If this does not work, raise an NUIT Self-Service ticket to Desktop Support who will supply new rechargeable batteries for the handset - do not attempt to replace batteries yourself, as this may cause a fire risk
• If Replacement batteries do not resolve the issue, a new handset will be required.  In these cases a replacement handset will be issued, and Desktop Support should hand your call back to telecoms to arrange this.

• The Envelope Symbol is flashing on my handset, How do I stop it?

  • A short instructional Video will be available on the telecoms web pages showing how to remove a “call back”/stop the light flashing.

    https://web.microsoftstream.com/video/13ad1c32-ef1a-4eb2-9cf6-37e80777cd6b

     

Voicemail

• My Voice Mailbox is full and I cannot retrieve messages?

• Voicemail boxes belong to the person who signed the voicemail request form and should only be accessed by the signatory, or their line manager with appropriate authority.
• Dial into the voicemail server 0191 2085555 external or 85555 internal. Enter your mailbox number (typically your extension number or the group number if known).
• Enter your PIN, the PIN you set up when you originally requested the service. Forgotten your PIN?  - raise a Self-Service Service Desk ticket to NUIT Telecoms to unlock your mailbox.

• I cannot remember my voicemail PIN?
  • Raise a Self-Service Service Desk Ticket to NUIT Telecoms to arrange to be sent a new PIN.

• The voice mailbox is no longer required, how can I arrange to remove it?

  • Raise a Self-Service Service Desk Ticket to NUIT Telecoms. Please check with your own line management before requesting to remove a voicemail box from an extension number.

• The person who used this extension number/voice mailbox has left the University, can we still access the messages in that mailbox?

  • Voice Mailboxes belong to the person who requested the service and under normal circumstances, only the owner can access them.  In these situations, please approach a line manager/person with appropriate authority to request access to the mailbox.

•  How can I clear the message waiting notification on my DECT Cordless Handset?
  • https://web.microsoftstream.com/video/5a653887-aa53-48c2-b265-b5f8d38d3920
  • At the point you are asked to enter your PIN, you will hear your new messages. When you hang up the message waiting light will extinguish.  

Call Forwarding or other programming

• Call Forwarding needs to be removed now I'm back in the office?

  • In the first instance, please dial #4 from the handset which is being forwarded. (This will remove any call forwarding that was set by the extension)

  • Some call forwarding options can only be added/removed by NUIT Telecoms - Raise a Self-Service Service Desk ticket to NUIT Telecoms who will remove the forwarding function once you are back in the office full-time.
  • If you will be following a 'Blended Working' pattern, we suggest you approach your department to purchase a mobile telephone via NUIT Telecoms or switch to communication via Microsoft Teams where possible